Best appliance stores

Last updated: 12 November 2025

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Our survey results reveal the instore and online shops for buying electrical appliances. We asked over 3500 CHOICE supporters for their opinion on whether they are satisfied with various retailers in Australia, including Myer, JB Hi-Fi, Harvey Norman, E&S Trading, Amazon, Appliances Online and more.

For a summary of these results, read our article Best and worst appliance stores
We’ve partnered with Shop Ethical on this update to show the ratings that the Ethical Consumer Group give to each company.

Retailers are listed twice if there is an online and brick-and-mortar version of the store.

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Displaying all 25 products

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CHOICE Expert Rating (High-Low)

Brand (A-Z)

Overall score (High-Low)

Recommended

Shop Ethical rating (Best-Worst)

Range of products and brands score (High-Low)

Value for money score (High-Low)

Customer service score (High-Low)

Delivery score (High-Low)

After-sales service score (High-Low)

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Image of E&S Trading physical store

89

Recommended

E&S Trading physical store

Value for money score 80%

Company E&S Trading

Shop Ethical rating NA

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Image of Appliances Online online store

86

Recommended

Appliances Online online store

Value for money score 84%

Company Winning Appliances Pty Ltd

Shop Ethical rating B

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Image of Retravision physical store

84

Recommended

Retravision physical store

Value for money score 80%

Company NARTA

Shop Ethical rating NA

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Image of Winning Appliances physical store

83

Recommended

Winning Appliances physical store

Value for money score 75%

Company Winning Appliances Pty Ltd

Shop Ethical rating B

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Image of Betta Electrical / Betta Home Living physical store

80

Recommended

Betta Electrical / Betta Home Living physical store

Value for money score 75%

Company BSR Group

Shop Ethical rating NA

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Image of Amazon Australia online store

78

Amazon Australia online store

Value for money score 75%

Company Amazon

Shop Ethical rating F

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Image of Bing Lee physical store

78

Bing Lee physical store

Value for money score 76%

Company Bing Lee

Shop Ethical rating NA

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Image of Bing Lee online store

73

Bing Lee online store

Value for money score 77%

Company Bing Lee

Shop Ethical rating NA

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Image of JB Hi-Fi online store

73

JB Hi-Fi online store

Value for money score 74%

Company JB Hi-Fi

Shop Ethical rating C

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Image of The Good Guys physical store

73

The Good Guys physical store

Value for money score 74%

Company JB Hi-Fi

Shop Ethical rating C

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Image of Myer online store

72

Myer online store

Value for money score 71%

Company Newbridge Capital

Shop Ethical rating F

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Image of JB Hi-Fi physical store

71

JB Hi-Fi physical store

Value for money score 71%

Company JB Hi-Fi

Shop Ethical rating C

Join CHOICE Compare

Image of Harvey Norman physical store

70

Harvey Norman physical store

Value for money score 66%

Company Harvey Norman

Shop Ethical rating D

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Image of eBay Australia online store

69

eBay Australia online store

Value for money score 75%

Company eBay Australia

Shop Ethical rating C

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Image of Officeworks online store

69

Officeworks online store

Value for money score 66%

Company Wesfarmers

Shop Ethical rating C

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Image of Bunnings physical store

68

Bunnings physical store

Value for money score 67%

Company Wesfarmers

Shop Ethical rating C

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Image of Ikea physical store

68

Ikea physical store

Value for money score 79%

Company Ikea

Shop Ethical rating C

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Image of Officeworks physical store

68

Officeworks physical store

Value for money score 66%

Company Wesfarmers

Shop Ethical rating C

Join CHOICE Compare

Image of Aldi physical store

67

Aldi physical store

Value for money score 78%

Company Aldi

Shop Ethical rating D

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Image of The Good Guys online store

66

The Good Guys online store

Value for money score 74%

Company JB Hi-Fi

Shop Ethical rating C

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Image of Myer physical store

65

Myer physical store

Value for money score 66%

Company Newbridge Capital

Shop Ethical rating F

Join CHOICE Compare

Image of Harvey Norman online store

64

Harvey Norman online store

Value for money score 65%

Company Harvey Norman

Shop Ethical rating D

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Image of Kmart physical store

64

Kmart physical store

Value for money score 77%

Company Wesfarmers

Shop Ethical rating C

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Image of Big W physical store

62

Big W physical store

Value for money score 67%

Company Woolworths Group

Shop Ethical rating C

Join CHOICE Compare

Image of Kogan online store

59

Kogan online store

Value for money score 70%

Company Kogan.com Ltd

Shop Ethical rating F

Join CHOICE Compare

Matthew Steen is the Director of Reviews and Testing, which conducts all the testing for CHOICE. He has had a long and storied history in the consumer movement. Matthew is driven to work at CHOICE for its constitutional mission and its dedication to making Australia more fair, safe and just. Matthew represents CHOICE as a council member on the Standards Australia Council. He is also responsible for CHOICE lowering its environmental footprint. Find Matthew on LinkedIn.

Matthew Steen is the Director of Reviews and Testing, which conducts all the testing for CHOICE. He has had a long and storied history in the consumer movement. Matthew is driven to work at CHOICE for its constitutional mission and its dedication to making Australia more fair, safe and just. Matthew represents CHOICE as a council member on the Standards Australia Council. He is also responsible for CHOICE lowering its environmental footprint. Find Matthew on LinkedIn.